Proactive WordPress Care:

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FAQ's

• Are there setup fees for joining a Wellness Plan?

  Absolutely not! Our Wellness Plans offer complete flexibility with no setup fees and no long-term commitments.

• Can I switch between plans if my needs change?

  Absolutely! Plans are billed monthly, and you can upgrade, downgrade, or cancel at any time.

• Do you provide support for custom themes or plugins?

  Yes, I can help with websites that have custom themes or plugins. I’ll work with you to understand your specific setup and find the best solution – whether that’s troubleshooting existing code, customizing what you have, or collaborating with trusted developers for more complex projects.

• What types of issues are covered within the included support hours?

  My included support hours provide a proactive and reactive approach to website care. This includes regular updates for WordPress, themes, and plugins to enhance security and performance.

  I’ll troubleshoot and resolve issues like errors, plugin conflicts, or unexpected website glitches. You can also use your support hours for WordPress consulting and guidance to help you achieve your website goals.

  Content updates may include adding new blog posts, updating existing pages, or minor text revisions. Additional support hours can be purchased for larger projects or ongoing website development.

• How often are updates performed?

  Keeping your website secure and optimized, with updates is a priority and will be performed at least monthly. Backups are always created before performing any updates, allowing for a quick restore if needed. Here’s a breakdown of my update process:

  • Security First: Security updates are applied promptly to address vulnerabilities and protect your website.
  • Strategic Planning: For non-critical updates, I monitor discussions within the WordPress community to identify potential conflicts, especially for websites with extensive custom code.
  • Review and Testing: After carefully reviewing update documentation, I may delay implementation if concerns arise. Often, I’ll test questionable updates on a staging site first to minimize risk to your live site.
  • Following Best Practices: Sometimes, waiting for a follow-up update (“update to the update”) is prudent to ensure stability and avoid bugs introduced in the initial update.

• How do I submit requests for support or content updates?

  For most requests, simply send an email with a detailed description of the issue or the content updates you’d like. To streamline communication and discuss more complex issues, we can schedule a phone or video call.

  I’ll also create a shared Google document to track tasks, hours, and allow for easy collaboration. This provides transparency and ensures we’re always on the same page.

• What if something happens to you?

  This is a valid concern. As a solopreneur, I understand that clients want to ensure their website is in good hands long-term.

  I’ve taken steps to safeguard your hosting investment and ensure continuity, regardless of unforeseen circumstances. My partnership with WPMU DEV, a reputable hosting provider, provides a seamless transfer option.

  In the unlikely event I am unable to continue providing services, your hosting account can be directly migrated to WPMU DEV with minimal disruption.