Get The Help You Need, When You Need It

No problem! Unused time rolls over to the next month, so you never lose your investment. It’s like having a retainer for website support.

We’ll discuss your project needs upfront and provide an estimate. If the project requires more time than your current block, we can either use time from your rollover balance (if available) or you can purchase an additional time block. I’ll always keep you informed and get your approval before proceeding with any work beyond your current time block.

Your On-Demand Solution For Any ‘WordMess’

This includes

• Urgent Fixes: When your site is down or something is broken, I’m your emergency contact.

• Small Tweaks & Updates: Need to change text, upload a new photo, or adjust a layout? It’s covered.

• DIY Rescue & Guidance: Stuck on a DIY task? Use a block for an expert co-pilot to get you unstuck and teach you along the way.

• Strategic Consulting: Have questions about the best plugin for a new feature? If you’re unsure about your website’s direction, we can use a block of hours to work through the initial stages of a Marketing Roadmap, giving you clarity before you commit to a full plan.

If it involves your WordPress website, I can likely help using your flexible block hours.

*These tasks are performed based on your requests or our agreed plan. For fully automated, proactive maintenance covering core updates, security, and backups, please explore our Managed Hosting & Care Plans.

Your satisfaction is my top priority. I offer a 90-day money-back guarantee on unused time blocks. If you’re not completely satisfied, just let me know, and I’ll process a full refund.

I pride myself on my responsiveness. I aim to respond to all client requests within one business day, and often much sooner. When you add a task in the client portal, you can set due dates and priorities. I will keep you informed of progress and of any delays.

Absolutely! The larger time blocks offer significant savings, and I’m happy to discuss custom packages for clients who require ongoing monthly support.

When you purchase a Service Block, you’re getting my expertise applied with a full suite of professional-grade, premium tools. I include access to my agency licenses for everything from performance optimization to advanced forms, saving you hundreds of dollars in subscription fees. You can see the full list of the professional software I use on the My WordPress Toolkit page.

I combine extensive WordPress expertise with a proactive and personalized approach. I don’t just fix problems; I help you optimize your website for success, on both the technical side & the marketing message side.

My agency experience allows me to bring enterprise-level expertise to small businesses. Plus, my client portal makes communication and collaboration seamless.

While I’m the primary point of contact and handle projects personally, I also have established relationships with a trusted team of expert developers. This allows me to scale my services and tackle projects that might be beyond my individual skillset or capacity, ensuring you always get the best possible support.

In the rare instance that I need to bring in a team member, I’ll always communicate transparently with you about who is working on your site and why. My goal is to provide seamless, reliable service, no matter the size or complexity of your project.

Simply click Schedule Your Free Consultation, and we’ll set up a time to discuss your needs and how I can help you achieve your website goals. I look forward to hearing from you!